FAQ

Our Comprehensive Maternity Pack includes 20 different essential items designed for a safe and hygienic childbirth. For a full list, please use the contact form and make a request.

Yes! We offer fully customisable packs to meet the unique needs of your hospital or clinic.

Yes, we specialise in bulk orders to ensure cost-efficiency and consistent supply for healthcare institutions.

Our maternity packs are developed in collaboration with medical experts, paramedics, and mothers, ensuring that every item is practical, high-quality, and tailored to the real needs of healthcare professionals. We also offer customisation, so hospitals can choose the contents that suit their specific requirements.

Yes, all the items in our maternity packs are disposable and intended for single-use, ensuring the highest standards of hygiene and safety during childbirth.

Absolutely. All our products are sourced from reputable OEMs and comply with international healthcare standards, giving healthcare providers confidence in their quality and safety.

 Lead times vary depending on the size of the order and customisation options. However, we work closely with our clients to ensure timely delivery and can provide specific timelines once an order is confirmed.

Yes, we offer sample packs for evaluation purposes. Please contact us to arrange for a sample to be sent to your institution.

Orders can be placed directly through our website, or you can contact our sales team for more personalised service. We are here to assist with any questions or custom requests to ensure you receive exactly what you need.

Yes, we ship globally. Please get in touch with us to discuss shipping options and delivery times for your specific location.

We offer flexible payment terms for our clients, including a deposit upon order confirmation and the balance upon delivery. Specific payment details can be found in our terms and conditions or by contacting our team.

Due to the nature of our maternity packs, which contain medical-grade, disposable items, we do not accept returns once the packs have been opened or used. However, if you receive an incorrect or damaged shipment, please contact us immediately, and we will arrange a replacement or refund.

As our maternity packs are specially ordered or customised for each client, we do not accept returns unless the product is faulty. If you encounter any issues with your order, please contact us, and we will be happy to assist.

If your order is damaged or missing items upon arrival, please contact us within 48 hours of receiving the shipment. We will work with you to resolve the issue by either sending a replacement or offering a refund for the damaged or missing items.

If the return is due to a mistake on our part, such as incorrect or damaged items, we will cover the return shipping cost. For other returns, such as unopened items returned due to a change of mind, the customer is responsible for the return shipping fees.

Once we receive the returned items, our team will inspect them to ensure they meet the return conditions. Refunds or replacements are typically processed within 7-10 business days.

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